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FAQs - password
Password recovery

CryptoHeaven is designed with your privacy and protection in mind. For this reason all data on the system is heavily encrypted with the latest 256-bit AES technology. The technology protects you against unauthorized access by keeping everyone out of your account. Our system administrators do not have access to your account and cannot reset your password.

For business clients password reset may be available and is limited to user accounts. Contact your account administrator to find out if your account was enabled for password reset. This feature must be enabled on your account by your administrator prior to the password loss. If the future was not enabled prior to the loss of the password then the password cannot be reset. Only your administrator can perform the password reset as access to their master account is required.

Optional encrypted password recovery feature is available. If enabled your password may be recovered if you correctly answer your security questions. To access password recovery feature click "Forgot Password" on the login screen. If you do not know the answers to your security questions you will not be able to recover your password as a combination of those answers is required to decrypt your password and the answers themselves are not kept anywhere.

Your password is used to secure your account encryption keys. When a password is lost the encryption keys cannot be decrypted and access to your account is not possible.

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