Register Login  1-877-446-0766

All FAQs

Please select your question category

View FAQ Tags

This is a simple fix to the ”App Can’t Be Opened Because It Was Not Downloaded From The Mac App Store" error in Mountain Lion. Apple made the default setting to only allow Apps downloaded from the App Store to run. This causes issues when using SaluSafe because it is not available from the Apple App Store.

This is the following error that you may have received:

2. Go to System Preferences:

3. Then under the Personal tab go to Security & Privacy:

4. Go to the General tab and unlock the menu:

5. Now under the Allow applications downloaded from section select Anywhere:

6. Now you should be able to successful run the app you were trying to run.

Installation on mobile devices is supported on all Android devices. To install SaluSafe, go to the Google Play Store, search for SaluSafe. Alternatively go to the download page and either follow the Google Play store link or download the APK directly. The APK is provided for side loading, but most users install the software from the Play store. At this time it is not possible to install the software on an iOS device. Users with iOS devices are encouraged to use the web login link provided in all notification messages.
With your secure account you can send secure and encrypted email to any valid email address. Messages addressed to email addresses that do not natively support encryption are encrypted with our Q&A technology.
Secure instant messaging works between members. Participants in the conversation must have access to their own account.
Anyone who receives your secure message is able to securely reply to it without purchasing their own account. The entire message, complete with what normally is considered header information, subject line and all attachments is heavily encrypted.
There are absolutely no setup fees or term contract requirements. Your subscription can be terminated at any time without any penalty.
Accounts can be changed at any time. The number of users on your account, the account capacity and your domain name can all be changed.
Full 30-day unconditional money back guarantee.
All items are individually encrypted with a unique AES-256 bit key. RSA 2048 to 4096 bit keys are used to secure the AES keys. Encryption takes place on the sender's machine and decryption takes place on the recipient's machine. Data remains in the encrypted format while stored on our secure servers and is never available in plain text. Data is kept on our servers and is never forwarded from server to server. In addition to the end-to-end encryption transmission channel layer encryption is also used similar to TLS/SSL. Session data, including login initialization is also encrypted. Full security brief is available as a separate document.

CryptoHeaven is designed with your privacy and protection in mind. For this reason all data on the system is heavily encrypted with the latest 256-bit AES technology. The technology protects you against unauthorized access by keeping everyone out of your account. Our system administrators do not have access to your account and cannot reset your password.

For business clients password reset may be available and is limited to user accounts. Contact your account administrator to find out if your account was enabled for password reset. This feature must be enabled on your account by your administrator prior to the password loss. If the future was not enabled prior to the loss of the password then the password cannot be reset. Only your administrator can perform the password reset as access to their master account is required.

Optional encrypted password recovery feature is available. If enabled your password may be recovered if you correctly answer your security questions. To access password recovery feature click "Forgot Password" on the login screen. If you do not know the answers to your security questions you will not be able to recover your password as a combination of those answers is required to decrypt your password and the answers themselves are not kept anywhere.

Your password is used to secure your account encryption keys. When a password is lost the encryption keys cannot be decrypted and access to your account is not possible.